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Real-Time Convergent Charging is the Secret Sauce for a Positive Customer Experience

There are three major categories of business drivers that all communication service providers (CSPs) face today, and business survival is now dependent on how these organizations respond to those drivers. They are: external drivers, such as user device and technology evolution; internal drivers, including the need to reduce operating costs, address the data explosion challenge and support new business models; and satisfying customer needs, such as support for self service, real-time everything and the mobile app economy.